Shipping policy
The information contained within this document relates to J.CHONGUE online store, trading under J.CHONGUE PTY LTD.
Shipping:
Shipping within Australia :
If you would prefer a new cardboard box for your delivery, please let us know.
Shipping:
- Most orders are sent within 3 working days after the order is placed unless we contact you individually.
- J.CHONGUE is not responsible for any missing or delayed packages once your order has been dispatched.
- A tracking number will be emailed to you on fulfilment of your order. Please refer to it for expected delivery times and shipping progress.
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If you have concerns on the whereabouts of your order, please contact us and we can enquire with the courier company entrusted with delivering your package.
Shipping within Australia :
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We offer Flat Rate Shipping of $9.99 on all orders except orders containing large and bulky items. Shipping costs are calculated at checkout.
- We offer international shipping on our products except plants. Shipping fees are calculated at check out.
- Please Note - The Plant Society is not responsible for any customs fees or tariffs that may apply when your order enters into your country.
- We offer international shipping on our products except plants. Please contact us for a shipping quote.
- Please Note - The Plant Society is not responsible for any customs fees or tariffs that may apply when your order enters into your country.
- Courier or Australia Post
- Once dispatched from our shop, your order is now under the responsibility of the shipping provider. Please note, each shipping provider has their own tracking system with estimated time frames. The Plant Society is not responsible for, and can not guarantee, shipping freight times, this is at the mercy of our shipping partners, although we do endeavour to dispatch orders efficiently and within 3 working days.
If you would prefer a new cardboard box for your delivery, please let us know.